Thank you - everything went so smoothly. Marilyn McLean
We really appreciated how you all worked as a team to answer our questions and respond to our needs in such an understanding and respectful way! Marguerite Chapman
Wow! What a great cruise that was... we have to thank you very much for the arrangements that you made. Lorraine Dilling
We found you were most helpful and friendly and didn't mind our endless questions. I can tell you are a great travel agent - I have used four others in the past and your service was far superior. Norma Haugland
We have just returned from the Luxury Down Under III trip and wanted to let you know what a fabulous job Fiona Butchart did in organizing and following through on arrangements to make this the absolutely outstanding vacation it was.
Likely you have heard much of this before, but it all started in Los Angeles when Quantas Airlines informed half of the group that they had no seats for us on our scheduled flight to Auckland. We will not go into the details but after more than half an hour of very persuasive conversation, Fiona and Gary had managed to change the airline's viewpoint. All of the Cruise Plus group were seated, my husband and I the last to climb aboard. Following our arrival in Auckland, we saw first hand the caring attitude of this pair: first they recovered the wet "abandoned " baggage left behind on the tarmac of L.A. airport, next we saw Fiona in the grocery store buying soap to try to remove the stains from one of the traveler's clothes!
To itemize all of the kindnesses exhibited by this pair over the 5 weeks is more than you have time to read. But let me say , my husband is disabled and has to use a walker...every time that bus stopped there was Gary at the bus door with Ted's walker and his arm out to help Ted down the stairs. Further, prior to each attraction we visited, Fiona had determined where the elevators were or made other arrangements for Ted to access the sights. They both were "on duty" all the time, we have never seen a pair work so hard and so constantly, yet always with a smile and a happy attitude. In our opinion you have a superb employee in Fiona; we can, and will, unhesitatingly recommend her and Cruise Plus to anyone!
We have used Cruise Plus as our travel agent for the past 5 years, booking 6 cruises with your company, and have never been disappointed, but this trip was beyond our highest expectations!
Congratulations on running a great company with outstanding employees such as Fiona!
Ted and Marilyn Underhill
I've been meaning to write to you since we returned from the southern
hemisphere on December 29th. Things have been a wee bit hectic!
I just wanted to let you know that Jeff and I had an truly wonderful cruise
aboard Marco Polo to Argentina, Falkland Islands and Antarctic. The ship was
just great, the pre-cruise accommodation/tours very good, and the expedition
team members, Zodiacs, lectures and landings were outstanding. And we could
not have done better with the weather.
I am so very fortunate that finally I was able to see my seventh continent
-- something I was despairing of ever being able to do.
Jeff and join in sending you our thanks for all your wonderful service, your
tactful aggitation of the cruise line, and the ensuing results. I know this
booking was a little difficult for you. Please know that we appreciate all
you did, including securing much better accommodation for us. We spent many
hours gazing out of our beautiful cabin window at the passing ice bergs and
penguins -- and it was all entirely due to your great service.
I hope you enjoy the attached photos!
See you again very soon, I hope.
Susan Walter
Marc and I are back and were very pleased with our cruise and with your outstanding service. In fact we gave your name to our tablemate from Canada. Liz & Marc J.
It certainly was a trip of a lifetime and would not have been possible without your knowledge and research. Ian & Paula
Thanks for looking after us!!!!! We sure won't have far to go to the Neptune Lounge. It's a great feeling to have a travel agent who does more than just make a booking. I have really enjoyed our chats and appreciate all you have done for us to put this cruise together at an excellent price.
Bob W.
I just wanted to say thanks for the great vacation . The resort was awesome , the weather was great and the wedding was absolutely beautiful . Everything went flawlessly. Rhonda T.
